Privacy Notice

This Privacy Notice describes how VistaNova Bienes Raíces ("VistaNova," "we," "us," or "our") collects, uses, stores, and protects personal data when you use our public website.

Our qualified employees use internal company tools to gather the information necessary for them to perform their work. These tools are not available to the public and are used exclusively by authorized VistaNova personnel.

We are committed to keeping your information private and using it only for the purposes described in this notice. We do not sell your personal information, and we do not sell cookies or use cookies for advertising profiling.

Last updated: August 24, 2026.

Under the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), the data controller responsible for your personal data is:

VistaNova Bienes Raíces Av. Principal #605, Col. Centro, Tampico, Tamaulipas, C.P. 89000, Mexico Email: contacto@vistanova.mx

Depending on how you interact with our services, we may collect the following categories of personal data:

• Public website visitors: name, email address, phone number, city, and property interest when you submit a consultancy form or subscribe to our newsletter.
• Property pages: advisor contact information displayed on published listings, such as name, phone number, and profile photo.

We use personal data for the following purposes:

• To respond to your inquiries and provide real estate consultancy services.
• To send property updates, newsletters, and communications you have requested.
• To create, manage, and authenticate advisor and staff accounts.
• To publish and manage property listings on our website.
• To enable our qualified employees to carry out their work through internal company tools that gather the information necessary for their professional duties.
• To maintain the proper operation of our website and services.
• To comply with applicable legal obligations.

We process personal data based on one or more of the following legal grounds under applicable Mexican privacy law:

• Your consent, when you submit a form or subscribe to optional communications.
• Performance of a contract or pre-contractual relationship, when processing is necessary to provide real estate services you have requested.
• Legitimate interest, when processing is necessary to operate, secure, and improve our services, provided your rights are not overridden.
• Legal obligation, when we must retain or disclose information to comply with applicable law.

You have the right to Access, Rectify, Cancel, or Oppose ("ARCO") the processing of your personal data, as well as to revoke consent where processing is based on consent.

To exercise any of these rights, send a request to contacto@vistanova.mx with your full name, a copy of valid identification, a clear description of your request, and contact information so we can respond.

We will respond within twenty (20) business days from the date we receive your complete request, in accordance with Mexican privacy law. If your request is approved, it will be fulfilled within fifteen (15) business days after we notify you of the outcome.

You may also limit the use or disclosure of your personal data by submitting a request to the same email address.

We do not sell, rent, or trade your personal information.

We do not share your personal information with third parties for their own marketing or advertising purposes.

We may use trusted service providers that process information solely on our behalf and under our instructions, strictly to provide the services described in this notice. These may include:

• Cloud hosting and data storage.
• Email and notification delivery.
• Mapping services when you view property locations.

These providers may only use data as needed to deliver services to VistaNova and are bound by confidentiality and security obligations.

We use essential cookies and similar technologies to keep our website functioning properly.

We do not sell cookies. We do not use third-party advertising cookies, cross-site tracking cookies, or analytics cookies for the purpose of selling or profiling your data.

We retain personal data only for as long as necessary to fulfill the purposes described in this notice, maintain business records, resolve disputes, and comply with legal obligations.

When data is no longer needed, we delete or anonymize it using reasonable technical and organizational measures, unless a longer retention period is required by law.

We implement reasonable safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, we apply appropriate measures to keep the data you share with us confidential and secure.

We may update this Privacy Notice from time to time to reflect changes in our practices, services, or applicable law.

Any updated version will be posted on this page with a revised "Last updated" date. If we make material changes that significantly affect how we handle your personal data, we may also notify you by email or through a prominent notice on our website where appropriate.

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have questions about this Privacy Notice, wish to exercise your ARCO rights, or want to submit a privacy-related request, contact us at:

VistaNova Bienes Raíces Av. Principal #605, Col. Centro, Tampico, Tamaulipas, C.P. 89000, Mexico Email: contacto@vistanova.mx